Description
- Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner
- Providing day-to-day support for end user requests related to desktop software/hardware, printers, video conferencing and all IT related issues
- Knowledge in MS O365, installation and troubleshooting
- Knowledge in G-Suite or Google Workspace (Gmail, GSheet, GDrive, GDoc, Meet, etc.) and troubleshooting
- Ticketing system management experience, managing tickets under SLA.
- 1st and 2nd tier level support
- IT Asset Inventory Management
- IT Purchasing Management experience
- Keen in learning new technologies.
- Managing technical documentation / Instruction guide
- Performs other related duties as assigned
Qualifications
- Bachelor’s degree in computer science, information technology, or related field
- Internship period: Minimum to commit 4 months or more
- Full Time Working Arrangement Internship
- Ability to identify, research, and resolve technical problems
- Flexible with change, work well under pressure and in a fast-paced environment
- Basic knowledge of windows OS and mac OS
- Self-motivated; work well independently and with a team
- Strong communication (verbal & written) & customer-service skills
- Strong work ethic and attention to detail