Roles & Responsibilities:

1. Customer Interaction
   – Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
2. Order Management
   – Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
3. Issue Resolution
   – Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
4. Feedback Collection
   – Gather customer feedback to improve products, services, and the overall customer experience.
5. Knowledge Sharing
   – Stay updated on product knowledge and policies to provide accurate information to customers.
6. System Navigation
   – Utilize CRM software to document, track, and manage customer interactions and profiles.
7. Collaboration
   – Work with other departments, like logistics or operations, to ensure customer needs are met.
8. Sales Support
   – Advise customers on product choices, promotions, and features to support sales efforts.
9. Follow-up
   – Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.