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Campaign Marketing (Senior Executive) open for new grads

Responsibilities

  • Initiate and Plan the integrated marketing campaigns, activities with the aim of acquiring and retaining customers and sales
  • Work within a budget and report any overspend
  • Write, edit and proofread copy for promotional materials within marketing campaigns
  • Ensure that the organizations brand and identity is adhered to in campaigns and in all communication channels
  • Deliver regular reports of campaign results, including web analysis and evaluation of KPIs
  • Maintain regular measurement of the ROI of campaigns
  • Ensure accuracy of marketing materials and provide formal sign off if necessary
  • Collect and use data to inform new campaigns and the evaluation of existing campaigns
  • Continuously gather examples of latest competitor activity, making recommendations for action to Account Management team and Media team.

Qualifications

  • Bachelor degree or higher in Marketing or related field
  • Professional Marketing qualification an advantage
  • Excellent communication and interpersonal skills
  • Strong communication skills both written and verbal
  • Proven ability to manage work process accurately and effectively with knowledge and experience
  • Good working knowledge of day to day IT, particularly office software packages and database systems
  • Good numeracy skills and high attention to detail
  • Team player
  • A positive, enthusiastic, committed and can doapproach.

Key Skills

  • Management skills: As a campaign manager you will devise marketing plans but your team or external agencies will deliver them. Therefore, campaign managers need to guide their team and establish parameters but also delegate rather than micro-manage.
  • Communication skills: Excellent writing skills are a pre-requisite as you will frequently have to write copy for marketing promotions. But campaign managers also need pristine speaking skills. They have to manage relationships with agencies and third parties as well as persuade a non-marketing audience, such as senior level managers within the organization, of the wisdom of proposed campaigns.
  • Project management skills: As a campaign manager you will have to work with a budget, meet deadlines for multiple projects and ensure ROI on marketing campaigns. You will need to manage the organizations output effectively and intervene if things are going off-track.
  • Numerical skills: A challenging combination, perhaps, but campaign managers need to be good with words and numbers. You will need to acquire data and use it to target selected groups, as well as analyze the success or otherwise of campaigns.

Head of PR

The Head of PR is a key person in the Marketing team who must plan, recommend, and implement the PR strategy at regional level (6 countries).

With your knowledge of the latest trends and best practices in PR, you must develop a PR strategy (online and offline) & take the lead to coordinate the execution of this strategy.

As an internal thought leader, you must inspire and coach all stakeholders (CEO and management team) and lead them to world class standards, with a deep knowledge of how to build a solid regional brand.

Key Responsibilities

PR strategy and content development

  • Develop concepts and contents both in Thai and English (press release, photo release etc) to ensure that TrueMoney is perceived as a strong regional brand
  • Create and develop appropriate press activities in accordance with the annual communications plan
  • Assess all media inquiries including magazine, newspaper, TV and respond in a timely manner and tactical needs
  • Maintain an updated PR calendar of events, prepare PR budget
  • Plan and execute press briefings/ conferences and supervise any writing, editing and translations of any press materials
  • Handle crisis media communications with support and guidance from CEO and CMO
  • Keep abreast of competitor communications strategies and track their activities in the market.

Be one of the key stakeholders in the company

  • Collaborate with brand team to develop and implement effective branding concept
  • Collaborate with digital team to identify the synergy between online and offline
  • Collaborate with business team to support big campaigns (product launch, big promotions, new features etc)
  • Ensure timely reporting of PR results to management team.

Manage and coach the team

  • Train and coach an “in house” PR staff + manage the PR agency
  • Coach the team to build strong relationships with key journalists
  • Challenge the team to think out of the box and be creative in PR channels

Who are we loo​king for?

  • Minimum of 5 years in the PR world with successful experience as a team leader
  • PR experience at a regional level is a plus
  • Excellent relationships with media and press (IT , Finance, Business )
  • Logical, with strong analytical skills and keen attention to details
  • A “do-er” who gets things done in a timely manner
  • Team player and a coach with high affinity to lead and develop teams
  • Fast learner who can proactively assess cost-benefit relationships
  • Highly committed with strong sense of ownership and responsibility
  • Experienced in establishing brand awareness through online and offline channels
  • Excellent verbal and written communication in English and Thai

Creative Director

As the creative leader in our company, the Creative Director oversees the in-house creative team of copy writers and designers to effectively create, plan and deliver creative works for branding and marketing campaigns across online & offline touch points.

Responsibilities

  • Lead creative works across multiple touch points: brand identity design, graphic design (printed/online), advertising, VDO, motion graphics, digital contents, website and brand activation 
  • Manage creative teams and collaborate with multi-functional teams to develop creative works for design and ideas on branding campaigns that achieve objectives
  • Coach and mentor in-house creative teams and multi-functional teams to understand how effective design can energize branding & marketing campaign executions
  • Define and deliver brand identity design and branding guidelines (CI)
  • Ensure all creative works consistently align with the overall branding guidelines (CI)
  • Continuously deliver high standards of creative work with on-time/on-scope delivery 
  • Keep up-to-date with knowledge of emerging trends on design, advertising, digital innovations and branding practices

Requirements:

  • Minimum of 5 years of professional experiences from a creative agency and/or in-house creative function
  • Proven track record in leading creative works for online platforms (e.g. Facebook, YouTube, mobile-applications) and offline media (e.g. print, out-of-home (OOH), on-ground activations, and in-store POSM.
  • A portfolio of work that demonstrates exemplary creativity, strategy and execution quality             
  • Thorough understanding of brand identity design process and branding strategy
  • Solid knowledge of graphics design and relevant software is vital. Experienced with video-making process, video-editing, copywriting and HTML skills are essential.
  • Able to handles simultaneous creative work in a fast-paced environment. Able to generate ideas to solve problems and challenges with in the creative process.
  • Excellent communicator with strong interpersonal skills. Fluency in written and verbal presentation skills in Thai & English. Additional languages will be an advantage.
  • Minimum bachelor's degree from university; preferably in the fields of graphics design, advertising, visual communication, branding or equivalent.

Head of Acquiring

We are looking for an experienced Senior account executive to manage, acquire new online merchant and supervise account executives team.

For this role, strong communication skills and a customer service attitude are essential. As a Senior account executive, you should also be results-driven and help us achieve our business goals.

Responsibilities

  • Set and monitor acquiring, no. of merchant targets
  • Identify potential customers and set approach strategies
  • Develop strong and long-term client relationships
  • Act as the liaison between clients and account executives
  • Supervise the account executives and representatives team and ensure deadlines are met
  • Resolve issues and handle complaints quickly and effectively
  • Negotiate contracts and close agreements
  • Support marketing, product team and clients with new features and product launches
  • Get feedback and suggest ways to increase customer engagement

Requirements

  • Proven work experience as a Senior account executive 
  • Solid experience with MS Office (particularly MS Excel, power point)
  • An ability to understand and analyze sales performance metrics
  • Excellent communication and team management skills
  • Strong analytical and negotiation skills
  • Business acumen with a problem-solving attitude
  • BSc degree in Business Administration, Sales or relevant field

Business Development Executive

Responsibilities

  • Update contents (product, contents, promotionsin Thai English 
  • Create banners, images, promotions etcfor display on the website (Using like Photoshop)
  • Managing website configuration & parameters
  • Define and implement website changes and functional improvements
  • Acts as a main point of contact for operational departments for website contents
  • Liaise with e-commerce agency regarding the day to day management of the website
  • Track and measure effectiveness of e-commerce activitiesProvide standard and recurring report relating to website performance and sales
  • Evaluate approaches and strategies to improve website sales conversation and customer engagement
  • Investigate and report any operational technical issues arising
  • Manage customer relations and customer complaints proactively

Qualifications

  • Male and Female ,Thai Nationality  age  22-32 Years old.
  • Bachelor degree in Business, Marketing, Web Design, Web Development, Computer Science or other related field
  • 1years experience working in e-commerce, web administration, website maintenance, or social media management
  • Good understanding of web related technologies.
  • Knowledge in Magento platform would be  a plus
  • Proficiency with MS Office, HTML, and email tools and applicationsWorking knowledge of Photoshop, SEO and Google Analytics.
  • Good Thai and English communication skills.

 Key competencies

  • Ability to use initiative and creativity to understand, anticipate and meet users’ requirements for website contents
  • Detail-oriented, with strong organizational skills and time management skills
  • Active and engaged approach to online media and content
  • Have sense of urgency and self-motivation
  • Ability to work independently as well as collaboratively within a team environment

Sales Manager (Online Travel Agency)

Responsibilities

  • Taking care corporate accounts
  • Creating sales revenue for new and existing clients
  • Build and promote strong, long-lasting client relationships
  • Create and deliver presentations tailored to the client needs

Qualifications

  • Bachelor's Degree in Business Administration (Sales/Marketing Managementor related fields
  • Experience in managing corporate clients
  • Successful previous experience as a Sales Representative/Sales Manager
  • Highly motivated and target driven with a proven track record in sales
  • Excellent selling, communication and negotiation skills
  • Good command in Microsoft Office
  • Experience in travel agency is preferable

Key Account Manager (Application Software) ( Pantavanij )

Responsibilities

  • Focusing on growing and developing existing clients, together with generating new business.
  • Write business plans for all current and opportunity tender business.
  • You will act as the key interface between the customer and all relevant divisions.

Qualifications

  • Previous experience in Account Management for Application Software and display an attitude that is key to success
  • Strong account management and relationship building skills
  • Experience of managing major national accounts at head office level
  • Outstanding product knowledge in ERP, Application Software
  • Highly self-motivated
  • Highly passionate to explore international experience
  • Fluently English Communication  

Account Engagement Representative (ERP) ( Pantavanij )

Responsibilities

  • Able to understand the customers business requirements and communicate to the internal team (who will deliver the implementation)
  • Represent the company and coordinate with customers to ensure that customers are satisfied with companys solutions and services

Qualifications

  • Possess an understanding of ERP (Enterprise Resource Planning)
  • Have good communication skill
  • Willing to learn
  • 3 years or more of working experience

Strategic Sourcing Specialist ( Pantavanij )

Responsibilities

  • Responsible for achieving value delivery from strategic sourcing implementation in the assigned category
  • Work closely with key stakeholders to develop and implement effective sourcing strategies for the relevant category to ensure quality of services and improve value
  • Develops and implements negotiation strategies to meet cost savings and diversity targets
  • Conducts and documents market research and supplier risk analysis to verify existing and potential suppliers
  • Identify and works with suppliers to implement continuous cost and quality improvements to develops supplier relationships
  • Conduct detailed spend analysis and benchmarking
  • Track and report savings, process improvement within the category area
  • Evaluate market and competitive conditions and use as a basis to create data based category strategies and sourcing activities

Qualifications

  • Proven work experience of procurement / strategic sourcing / supply chain or other related discipline at least 3 years
  • Bachelor’s Degree in Business, Finance, Economics or a closely related field
  • Familiar with sourcing and supplier management and relevant software
  • Experience in spend analysis, market and benchmark analysis at a broad level
  • Ability to use independent judgement and exercise discretion
  • Effective written and verbal communication skills in both Thai and English
  • Excellent organizational skills
  • Skilled in the use of Microsoft Office products (Word, Excel, PowerPoint, Outlook)
  • Self-motivated and able to work independently

Business Development Manager

Responsibilities

  • Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
  • Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
  • Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
  • Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
  • Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.

Requirements

  • 4+ years of directly related experience in business development
  • Proven record of interacting and building relationships
  • Strong business development and project management experience 
  • Strong business acumen and analytical skills for effective problem resolution
  • Experience and knowledge of payment/financial products is a plus
  • Ability and willingness to travel

Call Center (เจ้าหน้าที่บริการลูกค้าทางโทรศัพท์ และ Live Chat)

Duties & Responsibilities

  • ตอบคำถามลูกค้าผ่านทาง live chat และรับสายลูกค้าทางโทรศัพท์ เรื่องการใช้งาน True money wallet เช่น สอบถามยอด, สอบถามโปรโมชั่น เป็นต้น
  • รับข้อร้องเรียนจากลูกค้า แล้วแจ้งให้หัวหน้าทราบ เพื่อปรับปรุงกระบวนการต่างๆให้ดีขึ้น
  • สรุปรายงานการโทรในแต่ละวันให้หัวหน้างาน
  • ปฏิบัติงานอื่นๆตามที่ได้รับมอบหมายจากผู้บังคับบัญชา / หัวหน้างาน

Qualification

  • การศึกษาระดับ ปริญญาตรี ทุกสาขา
  • มีประสบการณ์อย่างน้อย 1 ปี
  • สามารถใช้โปรแกรมคอมพิวเตอร์พื้นฐานได้
  • สามารถปฏิบัติงานเป็นกะได้
  • มีบุคลิกภาพ และมนุษย์สัมพันธ์ดี รักงานบริการ
  • มีความกระตือรือร้นในการทำงานและการเรียนรู้สิ่งใหม่ๆ
  • มีการนำเสนอและบริการที่เหมาะสมกับความต้องการของลูกค้า

Accounting Officer ( Pantavanij )

 Responsibilities

  • Verifying the accuracy of invoices and other accounting documents or records.
  • Control AR Outstanding within 60 days or customer credit term
  • Compile data and prepare a variety of reports
  • Recommends actions to resolve discrepancies.
  • Investigates questionable data

Qualifications

  • Bachelors Degree or higher in accounting or related fields.
  • 1-2 years of experience in FMCG, Retail or Office Supply business would be a plus
  • Planning, Problem-solving skills
  • Able to work independently as well as in a team
  • Good logical and analytical skills
  • High level of accuracy and reliability
  • Proficiency in Microsoft (word, excel) and other computer related skills 

Finance Operation Officer ( Pantavanij )

Responsibilities

  • Identify and resolve the discrepancy/unmatched payment transactions, investigate the cause of error cases and resolution with the appropriate solution in service SLA
  • Prepare Payment Requisition and pay to biller/customer on time
  • Handle customer refund requests from every company touch point and 3rd party payment channel
  • Preparing and distributing adjustment and errors monthly reports
  • Accomplishes finance and organization mission by completing related results as needed

Qualifications

  • Vocational Diploma or bachelor degree  in Finance, Accounting, Business Administration or related fields
  • Previous billing and financial operational experience is preferred
  • Minimum 0-2 years working experiences in:
    • Finance operation
    • Cash management or product development in financial institutions
  • Accounting and administration skills

Assistant Director Compliance

Area of Expertise

  • Compliance in fintech, banking and finance services

Responsibilities

  • Have practical understanding of and hands-on experience on financial service laws and regulations in relation to Bank of Thailand, Electronic Transaction Commission, Anti-Money Laundering Office, Revenue Department as well as associated legal procedures
  • Draft, revise, review and implement compliance policies, guidelines and procedures in relation to agent distribution network, e-wallet business and anti-money laundering and ensure adherence to regulatory requirements and reporting obligations
  • Coordinate and work closely with business units and relevant regulators to make sure that the company fully with relevant rules and regulations
  • Review, monitor and check all compliance policies
  • Support business units on new projects/campaigns launch in Compliance’s perspective
  • Promote a compliance oriented culture, plan and conduct compliance training
  • Provide timely escalation compliances’ issues to Head of Compliance and Compliance Committee 

Qualifications

  • Bachelor’s degree in laws or others and Master’s degree in laws or others 
  • 7-10 years of relevant experience
  • Hands on experience in compliance work
  • Ability to provide proactive, creative compliance solutions with a business-oriented mind;
  • Ability to learn new areas of compliance required to support the dynamic and fast-changing business requirements
  • Ability to prioritize tasks and manage multiple projects with tight deadlines;
  • Ability to gain credibility and manage expectations within the organization, and work well in cross-functional team settings
  • Ability to develop strong working relationships with compliance colleagues and business units across the region.
  • Ability to work independently and collaboratively with the team
  • Being a fast learner with strong working ethic and service mind

Senior Process Manager/Process Manager

Role & Responsibilities

  • Drive end-to-end process alignment through effective operation team with Ascend Operation Maturity Level (Visibility, Continuous, Automate, Self-Service)
  • Drive end-to-end process excellence management (Process Delivery, Process Report, Mitigation Plan, Contingency Plan)
  • Drive the reporting and metrics on health, status, and quality of the process and display on process dashboard
  • Identify process excellence opportunities to improve productivity and/or customer experience and propose for Ascend Money solution
  • Be a trusted partners and build relationship with key stakeholders to ensure successful implementation of process change
  • Ensure the end-to-end process across functions to be considered during the design, implementation, monitor and audit
  • Initiate and execute the operational audit program
  • Build and motivate organization and respond to change
  • Growth mindset, Result Oriented, Systematic Thinking and excellent Decision Making
  • Strong in leadership, communication, presentation and negotiation
  • Good in English and Thai languages
  • Background experiences relating "Auditor, Consult, Data Analytics, Management Information System (MIS)" are preferable
  • Programming skill with (Excel, Google sheet, SQL, Other operation tools) to improve data statistics and data analytics are preferable
  • Lean six sigma is a plus

Operation Director (Base at Pantavanij: Lumpini office)

Responsibilities

  • Overseeing all operational activities for the organisation.
  • Identifying opportunities to streamline business processes and systems.
  • Translating the companys strategic plans into defined operational plans.
  • Defining performance management KPIs to monitor operational success against objectives.
  • Reporting to the board on operation activities towards business goals.
  • Restructuring business activities to increase speed and efficiency.
  • Working alongside other members of the business on business projects.
  • Establishing a culture of continuous business improvement.
  • overhauling customer service activities and implementing minimum standards across all contact with customers.
  • All aspects of Day to day management of the operations team.
  • Implementing lean management procedures to minimise stock holding and free up working capital.
  • Researching opportunities for cost savings across the business.
  • Staying up to date with technological changes within the industry.
  • Minimising operation expenditure within the business wherever possible.
  • Developing leadership and coaching programmes to increase employee effectiveness.
  • Directing all operational activities across the organization

Qualification 

  • Commercial awareness with an eye for seeing business improvement opportunities.
  • Excellent stakeholder management skills and an ability to communicate complex business ideas.
  • Previous experience working for a company within the industry or from a similar business.
  • Highly motivated with a passion for driving operational business change.

Senior Process Manager/Process Manager – e-Wallet

Responsibilities

  • Drive end-to-end process alignment through effective operation team with Ascend Operation Maturity Level (Visibility, Continuous, Automate, Self-Service)
  • Drive end-to-end process excellence management (Process Delivery, Process Report, Mitigation Plan, Contingency Plan)
  • Drive the reporting and metrics on health, status, and quality of the process and display on process dashboard
  • Identify process excellence opportunities to improve productivity and/or customer experience and propose for Ascend Money solution
  • Be a trusted partners and build relationship with key stakeholders to ensure successful implementation of process change
  • Ensure the end-to-end process across functions to be considered during the design, implementation, monitor and audit
  • Initiate and execute the operational audit program
  • Build and motivate organization and respond to change
  • Growth mindset, Result Oriented, Systematic Thinking and excellent Decision Making

Qualification

  • Strong in leadership, communication, presentation and negotiation 
  • Good in English and Thai languages
  • Background experiences relating "Auditor, Consult, Data Analytics, Management Information System (MIS)" are preferable
  • Programming skill with (Excel, Google sheet, SQL, Other operation toolsto improve data statistics and data analytics are preferable
  • Lean six sigma is a plus

Product Owner

Responsibilities

  • Deeply understand customer's need or pain point. 
  • Manage product vision for the cross-functional team, set qualitative objectives and quantitative goals
  • Coordinate with various internal and external parties to implement product vision into reality, and ensure successful product implementation according to the business requirement
  • As a leader of squad, Drive product development with a team of engineers and designers and QADefine, monitor and analyze metrics for launched products and feed learnings back into product development process
  • Manage product backlogs and communicate a good user story to squad team

Receptionist ( Panyavanij )

Responsibilities

  • Welcomes visitors by greeting them in person or on the telephone; answering, screening, forwarding or referring phone calls/inquiries.
  • On duty at reception area to handle candidate registration process and incoming call Coordinate with internal/ external parties for branch admin work related
  • Perform receptionist work: answer routine questions and refer other questions to the appropriate persons, and other duties as assigned.

Qualifications

  • Female, Thai Nationality
  • 0-2 years of experience, new graduates are welcome
  • Good computer literate in Microsoft Word/Excel
  • Fair command of English
  • Excellent communication

Administrative Officer

Responsibilities

  • Prepare, input data and manage correspondence, reports and documents for the back-office, such as company-related documents and internal accounting.
  • Perform general administrative tasks, including scheduling appointments, maintain calendars, organize meetings and make travel arrangements.
  • Organize internal and external events as needed.
  • Answer incoming phone calls and communicate both verbally and in writing to answer inquiries and provide information.
  • Assist department in other assigned duties.

Qualifications

  • Bachelor's Degree in any related field
  • 0-3 years of experience in administrative or other related positions.
  • Experience in using using computerized systems (Excel, Word, Powerpoint etc.)
  • Good command of spoken and written English
  • Fresh graduates welcome

Country Head of Risk & Fraud

We are looking for a leader who are passionate about driving a sustainable growth of our business with a solid risk-management foundation. The head of risk & fraud is responsible for managing the risk to the orgnization, our staffs, customers, our reputation, and assets. He/she will help identify and assess threats, put plans and processes in place to provent or reduce risks.

Key Responsibilities:

Lead the team with the responsibility to:

·         Plan, design and implement an overall risk management process for the organisation. The risk comprises strategic risk, financial risk, and operation risk.

·         Drive the risk culture - communicate risk assessment plans, results, and next steps concisely and effectively across the organization. Facilitate multiple stakeholders to agree on appropriate solutions and verify that risks are mitigated appropriately

·         Measure and analyze existing products and services for opportunities to effectively mitigate risk.. Drive process improvement, identifying and implementing best practices in effective and innovative ways to proactive manage and mitigate risk.

·         Set the process and proper system to prevent fraudulent transactions across every Ascend product line.

·         Risk reporting in an appropriate way for different audiences, for example, to the board of directors so they understand the most significant risks, to business heads to ensure they are aware of risks relevant to their parts of the business and to individuals to understand their accountability for individual risks.

 

The ideal candidate shall possess:

·         A minimum of a Bachelor’s Degree in Law, Business Administration or other relevant fields

·         At least 8 years of experience in fraud investigation & risk management 

·         Solid experience or understanding of banking products 

·         Possess analytics skills by dig deeper in data with the understanding KYC and AML monitoring

·         Excellent communication (verbal and written) and analytical skills to respond and process incoming fraud referrals from internal/external business partners

·         Excellent or Good in  English (verbal and written) communication skills

·         Experience in E-commerce, E-payment, Credits Risk is a plus 

·         Good in negotiation skills and teamwork 

Software Tester (Senior Level)

Responsibilities:

  • Design and create test cases and scripts to address business and technical use cases.
  • Work closely with developers to design test criteria and develop automated tests.
  • Develop and lead the automation strategy/effort and generate scripts to perform automated testing cycles using Robot framework, Python, Shell script
  • Execute and analysis automation test results.
  • Review functional requirements, design documents, and bug descriptions.
  • Write and implement acceptance criteria.
  • Create documentation for QA process
  • Owns continuous improvement for existing and new processes.

Qualifications:

  • Relevant work experience in development and/or testing role.
  • Excellent verbal and written communication skills.
  • Technical background and an understanding of software testing.
  • Good development/scripting skills in common languages like Python, JAVA, Shell script, etc
  • Database skills, mainly in Oracle and MySQL.
  • Good experience with different Operating Systems.
  • Knowledge of automated testing tools, like Selenium, Robot, etc
  • Proven ability to manage and prioritize multiple, diverse projects simultaneously.
  • Must be flexible, independent and self motivated
  • Knowledge of Performance testing is an added advantage

Software Developer (Fresh Graduates are welcomed)

Responsibilities:

  • Report to Development Lead
  • Design system based on the industry best practice
  • Develop software based on design documents.
  • Coordinate with members from quality assurance, project management, and product management.

Qualifications:

  • Bachelor's Degree or higher in Computer Science, Software Engineering, IT or related fields
  • 0-3 years of experience in Software Engineer (Fresh Graduates are welcomed)
  • Good knowledge in Software Development (Programming skills in JAVA, Javascript, PHP, C#, .Net is preferred)
  • Good communication skills
  • Strong problem solving and analytical skills
  • Ability to work as a team, proactive, well organized, willing to learn new things, and focus on objective

2nd Level Application Support Engineer

Responsibilities:

  • Investigate support issues raised by users and swiftly provide a workaround/resolution within the required timeframe
  • Coordinate with other technical teams (service & infrastructure teams, software development, and 3rd-party vendorsin troubleshooting and resolving issues, espservice disruption issues 
  • Gather and analyze information from different sources (e.gapplication and system logs, DB queries, monitoring tool, etc.) to troubleshoot problems
  • Escalate software defects to development and follow-up for solution/fix to resolve support issues
  • Conduct knowledge sharing sessions for the support team to improve their technical knowledge and skills
  • Participate in post-incident review to identify the root cause of service disruption issues and preventive actions
  • Provide on-call support during non-business hours and weekends (on rotation basis)                     
  • Provide on-site support upon requested (on rotation basis)

Qualifications:

  • Bachelor's Degree or higher in Computer Science/Information Technology or related fields.
  • Minimum 3 years experience in application support, espe-Commerce web application
  • Strong problem investigation/troubleshooting skill
  • Hand-on experience with Unix/Linux platform and shell programming
  • Ability to communicate in English (reading/writing/speakingis a must
  • Good knowledge in web development technology (HTML, JavaScript, CSS, Angular 4, PHP, Java, Springboot)
  • Knowledge in AWS cloud technology (e.gElasticCache, ECS, Lambda, Beanstalk, Route53is an advantage
  • Knowledge in system and application monitoring tools like Prometheus, Nagios, AppManager, DataDoc
  • Mature; self-motivated; able to work independently
  • Able to work under pressure

Senior Software Engineer - JAVA (Team Lead to Manager)

Responsibilities:

  • Knowledge of Design Pattern, UML and Object-oriented Programming in Java, especially in Spring framework
  • Knowledge of any of the following mobile application development: Swift, Objective-C, Android SDK
  • Knowledge of Web-based Application Development and Web Service
  • Knowledge of XML, XML schema, JSON, Web Service technology
  • Knowledge of HTML5, CSS, JavaScript framework such as ReactJS / AngularJS / NodeJS
  • Knowledge of Spring Cloud, NETFLIX OSS

 Qualifications:

  • Passion with coding & challenge
  • Fast learner, innovation and logical thinking 

Database Administrator

Responsibilities:

  • Work in an agile team of 3-5 DBAs to help provide a reliable, scalable database layer that supports our business goals.
  • Drive our migration from Oracle to PostgreSQL/EnterpriseDB.
  • Installation, configuration and upgrading of PostgreSQL/EnterpriseDB, Oracle and MySQL.
  • Possess an understanding of highly reliable and scalable database architectures, and be familiar with implementations involving sharding, replication, DR, Backup & Restore and other architectural patterns related to enterprise database infrastructure.
  • Take part in our on-call rotation.
  • Support operation, monitoring , maintain database high availability, performance tuning and daily administration of PostgreSQL/EnterpriseDB, Oracle and MySQL.
  • Provide specific technology expertise to help drive innovation.
  • Troubleshoot and resolve database issues for production environment.

 Qualifications:

  • A positive, can-do attitude, who naturally expresses a high degree of empathy to others.
  • Bachelors Degree in Computer Science or equivalent work experience.  We are more interested in passion for technology and what you are capable of, than we are academic qualification.
  • 2 or more years of relevant work experience.
  • Experience in building and running mission critical database setups.
  • Experience with a broad mix of technologies, including a strong subset of:
    • Strong Technical Knowledge and skill of PostgreSQL, EnterpriseDB
    • Experience with Oracle, MySQL, AWS & GCP, Linux is a plus
    • Experience with high availability, high-scale, and performance systems.

Developer Operations Engineer

Responsibilities:

  • Utilize various open source technologies
  • Use various tools to orchestrate solutions
  • Build independent web based tools, microservices and solutions
  • Write scripts and automation using Perl/Python/Groovy/Java/Bash
  • Configure and manage data sources like MySQL, Mongo, Elastic search, Redis etc
  • Understand how various systems work
  • Understand how IT operations are managed
  • Manage source control including SVN and GIT

Qualifications:

  • Bachelors Degree or MS in Engineering or equivalent
  • 2 years of experience in managing Linux based infrastructure
  • 2 years of hands-on experience with databases including MySQL, Mongo & Elastic search
  • Sense of ownership and pride in your performance and its impact on companys success
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills

DBA Manager (WIP)

Responsibilities:

  • Lead an agile team of 3-5 DBAs to help provide a reliable, scalable database layer that supports our business goals.
  • Drive our migration from Oracle to PostgreSQL/EnterpriseDB and guide the team through the adoption of new technology.
  • Possess an understanding of highly reliable and scalable database architectures, and be familiar with implementations involving sharding, replication, DR, Backup & Restore and other architectural patterns related to enterprise database infrastructure.
  • Establish the team responsible for creating a company culture which attracts, retains, and coaches other DBAs.  The primary deliverable of a DBA manager is more senior DBAs.
  • Conduct architecture and performance reviews.
  • Provide specific technology expertise to help drive innovation.

Qualifications:

  • A positive, can-do attitude, who naturally expresses a high degree of empathy to others.
  • Bachelors Degree in Computer Science or equivalent work experience.  We are more interested in passion for technology and what you are capable of, than we are academic qualification.
  • 10 or more years of relevant work experience.
  • Experience in leading a team of agile DBAs.
  • Experience in building and running mission critical database setups.
  • Experience with a broad mix of technologies, including a strong subset of:
    • Strong Technical Knowledge and skill of PostgreSQL, EnterpriseDB
    • Experience with Oracle, MySQL, AWS & GCP, Linux is a plus
    • Experience with high availability, high-scale, and performance systems

Engineering Manager

Responsibilities:

  • Lead an agile team of 15-25 engineers to build develop features and technologies across various aspects of the Java stack, primarily focused on Spring Boot and Spring Cloud NetflixOSS.
  • Possess an understanding of CI/CD deployments on a Kubernetes based platform, both on premises and on a multi-cloud infrastructure. (AWS and GCP)
  • Possess an understanding of cloud-native architectures, and be familiar with implementations involving service discovery, circuit breakers, client side load balancing, and other architectural patterns related to elastic infrastructure.
  • Establish the development team responsible for creating a company culture which attracts, retains, and coaches other engineers.  The primary deliverable of an engineering manager is more senior engineers.
  • Conduct design and code reviews.
  • Provide specific technology expertise to help drive innovation.
  • Identify emerging technologies to create leading edge banking products
  • Partnering with architects and platform engineers to build strategies for execution, drive and facilitate key decisions, and influence others and lead change where appropriate.
  • Breaking down product requirements into tickets.
  • Facilitating estimates on new product requirements.
  • Making sure developers ticket queues of tickets are full and developers are writing code every day.

Qualifications:

  • A positive, can-do attitude, who naturally expresses a high degree of empathy to others.
  • Bachelors Degree in Computer Science or equivalent work experience.  We are more interested in passion for technology and what you are capable of, than we are academic qualification.
  • 10 or more years of relevant work experience
  • Experience in building mission critical applications from scratch, and decomposing monolithic applications into smaller services.
  • Experience with a broad mix of technologies, including a strong subset of:
    • Core Java 8,9, Spring Boot, Spring Cloud, NetflixOSS
    • JVM Debugging and Profiling
    • Git Source Control
    • React
    • Kubernetes (or equivalent)
    • MySQL, PostgreSQL, EnterpriseDB, NoSQL (Cassandra, MongoDB, ELK)
    • RabbitMQ, Kafka
    • AWS & GCP
    • CI/CD (E.GFabric8, GitLab or Jenkins)
    • Experience with distributed architectures, SOA, microservices and Platform-as-a-Service (PaaS).
    • Experience with Agile and Test Driven Development (TDDmethodologies.
    • Familiarity with containers and their technologies such as Docker.
    • Familiarity with container orchestration technologies such as Mesos and Kubernetes.
    • Experience with high availability, high-scale, and performance systems.

Platform Operations / SRE

Responsibilities:

  • Operating and refining our platform, growing and adapting it to support the needs of the business.
  • Taking part in our on-call rotation.
  • CI/CD deployments on a Kubernetes based platform, both on premises and on a multi-cloud infrastructure. (AWS and GCP)
  • Possess an understanding of cloud-native architectures, and be familiar with implementations involving service discovery, circuit breakers, client side load balancing, and other architectural patterns related to elastic infrastructure.
  • Establish the team responsible for creating a company culture which attracts, retains, and coaches other operations engineersThe primary deliverable of a senior engineer is more senior engineers.
  • Be an ambassador for SRE driven workflow and help drive the implementation of SLOs and error budgets.

Qualifications:

  • A positive, can-do attitude, who naturally expresses a high degree of empathy to others.
  • Bachelors Degree in Computer Science or equivalent work experience.  We are more interested in passion for technology and what you are capable of, than we are in academic qualification.
  • 7 or more years of relevant work experience.
  • Familiarity with SRE methodologies, you have read the Google SRE book.
  • Experience defining SLOs and working with Engineering to maintain error budgets.
  • Experience with a broad mix of technologies, including a strong subset of:
    • Kubernetes/OpenShift, CloudFoundry, Mesos (or equivalent)
    • MySQL, PostgreSQL, EnterpriseDB, NoSQL (Cassandra, MongoDB, ELK)
    • RabbitMQ, Kafka
    • AWS & GCP
    • Clustered file systems like CephFS or GlusterFS
    • Object storage like RiakCS, Ceph, S3, Swift
    • Linux, VMWare, KVM
    • CI/CD (Jenkins, Git)
    • Experience with distributed architectures, SOA, microservices and Platform-as-a-Service (PaaS).
    • Familiarity with containers and their technologies such as Docker.
    • Experience with high availability, high-scale, and performance systems.
    • Ansible
    • Red Hat Satellite, Red Hat Identity Management
    • Terraform

Senior Quality Assurance Engineer

Responsibilities:                    

  • Collaborate with cross-functional team members within and across business units to leverage internal product knowledge and expertise for optimum efficiency.
  • Interact with product management, project management and development teams to develop a strong understanding of the project and testing objectives.
  • Design and create test cases and scripts to address business and technical use cases.
  • Work closely with developers to design test criteria and develop automated tests.
  • Lead and develop the automation strategy/effort and generate scripts to perform automated testing cycles using Robot framework, Python, Shell script
  • Perform both Manual and Automation testing.
  • Participate in the architecture and design of a feature early in the development cycle, influencing it to drive quality and adherence to specifications.
  • Create documentation for QA process
  • Maintain regular and punctual attendance at work.
  • Owns continuous improvement for existing and new processes.
  • All other duties as assigned.

Qualifications:

  •  Relevant work experience in development and/or testing role.
  •  Excellent verbal and written communication skills.
  • Technical background and an understanding of software testing.
  • Good development/scripting skills in common languages like Python, JAVA, Shell script, etc
  • Knowledge of automated testing tools, like Selenium, Robot, etc
  • Proven ability to manage and prioritize multiple, diverse projects simultaneously.
  • Must be flexible, independent and self motivated.
  • Knowledge of Performance testing is an added advantage. 
  • Experience with some common QA testing tools and best practice
  • Strong desire to be part of a team and build great products

Senior Engineer

Responsibilities

  • Work in an agile team to build develop features and technologies across various aspects of the Java stack, primarily focused on Spring Boot and Spring Cloud NetflixOSS.
  • CI/CD deployments on a Kubernetes based platform, both on premises and on a multi-cloud infrastructure. (AWS and GCP)
  • Possess an understanding of cloud-native architectures, and be familiar with implementations involving service discovery, circuit breakers, client side load balancing, and other architectural patterns related to elastic infrastructure.
  • Participate in, and help create, a company culture which attracts, retains, and coaches other engineers.  The primary deliverable of a senior engineer are more senior engineers.
  • Conduct design and code reviews.
  • Provide specific technology expertise to help drive innovation.
  • Identify emerging technologies to create leading edge banking products
  • Partnering with architects and platform engineers to build strategies for execution, drive and facilitate key decisions, and influence others and lead change where appropriate.

Qualifications:

  • A positive, can-do attitude, who naturally expresses a high degree of empathy to others.
  • Bachelors Degree in Computer Science or equivalent work experience.  We are more interested in passion for technology and what you are capable of, than we are academic qualification.
  • 7 or more years of relevant work experience.
  • Experience in building mission critical applications from scratch, and decomposing monolithic applications into smaller services.
  • Experience with a broad mix of technologies, including a strong subset of:
    • Core Java 8,9, Spring Boot, Spring Cloud, NetflixOSS
    • Angular JS
    • Kubernetes (or equivalent)
    • MySQL, PostgreSQL, EnterpriseDB, NoSQL (Cassandra, MongoDB, ELK)
    • RabbitMQ, Kafka
    • AWS & GCP
    • API Gateway
    • Linux
    • CI/CD (Jenkins, Git)
    • Experience with distributed architectures, SOA, microservices and Platform-as-a-Service (PaaS).
    • Experience with Agile and Test Driven Development (TDDmethodologies.
    • Familiarity with containers and their technologies such as Docker.
    • Familiarity with container orchestration technologies such as Mesos and Kubernetes.
    • Experience with high availability, high-scale, and performance systems.

System Administrator

Responsibilities:         

  • Operating and refining our platform, growing and adapting it to support the needs of the business.
  • Taking part in our on-call rotation.
  • Familiarity with multi-cloud infrastructure. (AWS and GCP)
  • Possess an understanding of cloud-native architectures, and be familiar with implementations involving service discovery, circuit breakers, client side load balancing, and other architectural patterns related to elastic infrastructure.

Qualifications:

  • A positive, can-do attitude, who naturally expresses a high degree of empathy to others.
  • Bachelors Degree in Computer Science or equivalent work experienceWe are more interested in passion for technology and what you are capable of, than we are in academic qualification.
  • 5 years of relevant work experience.
  • Familiarity with SRE methodologies, you have read the Google SRE book.
  • Experience with a broad mix of technologies, including a strong subset of:
    • VMWare, KVM
    • AWS & GCP
    • NFS, GlusterFS, CephFS
    • Kubernetes/OpenShift, CloudFoundry, Mesos (or equivalent)
    • RabbitMQ, Kafka
    • Linux, Ansible
    • CI/CD (Jenkins, Git)
    • Prometheus, Grafana
    • Experience with distributed architectures, SOA, microservices and Platform-as-a-Service (PaaS).
    • Familiarity with containers and their technologies such as Docker.
    • Experience with high availability, high-scale, and performance systems.

Technical Writer

Responsibilities

  • Assist and prepare document owners related to Engineer, Network Operations Center, and Commercial term for certificate process
  • Plan, write and edit operational procedures and manuals
  • Manage updates and revisions of the documents.
  • Assist Certificate Auditor in Internal Auditor process.

Qualifications

  •  Bachelor’s degree in any related field.
  • Thai national, male or female.
  • Excellent in writing, able to write in explanatory and procedural styles for multiple audiences. both Thai and English.
  • Proficiency in MS Office
  • Strong attention to detail
  • Familiar with Data Center certification i.e, ISO20000, ISO20007 etc, would be an advantage

Product Leader

What you’ll do

  • Work closely with a team of skilled engineers and set the high-level mission, vision, and roadmap for the platform and the team
  • Define the metrics and objectives used to measure the health of the operational product - and how these improve over time
  • Work closely with stakeholders across the organization to make sure that you collaboratively provide for the company’s short- and long-term goals
  • Make sure that your team is strong and healthy - including capabilities, happiness, resilience and growth
  • Make sure that your team is constantly doing the right things, and has a healthy balance of innovation, reducing technical debt and providing maintenance and support

Who you are

  • You have experience working as a product owner, or similar, in high performing, cross functional teams
  • You have a technical understanding of what it takes to build and maintain large scale applications and services and you are comfortable facilitating and participating in the architectural and technical decisions made in the team
  • You know how to inspire, motivate and support a team to get things done
  • You can translate your and your teams knowledge and experience to user stories and prioritized backlog items
  • You are good at communicating concepts and ideas to stakeholders at all levels, in different shapes depending on the context
  • You know how to influence decision-making at all levels within an organization, and in a variety of contexts
  • You have experience with data driven product development and a deep knowledge of agile methodologies